We dispatch your order within 24-48hrs (provided your payment has cleared). Once your ordered is dispatched, it takes 1-3 business days for your item to get delivered if you live in metropolitan areas. If you are in regional areas, it may take up to 3-5 business days for your order to get delivered.
If your order is placed on a Sunday or public holiday, please allow until the next business day for your order to be prepared and dispatched.
Please note that if you provide an incorrect address, there will be delays in the dispatch/delivery times for your order.
Australian shipping costs are calculated by weight and destination location upon checkout. We are currently running a promotion where all orders within Australia that are over $100 receive complimentary standard shipping.
Transit times can take up to 8-15 days on top of our usual dispatch time of 24-48hrs. Please note, that transit time can take longer if your order gets held up at the country’s processing facility. Please note, that all import tax and duty costs are to be absorbed by the customer. Original UGG Australia Classic is not responsible for any tax duties, customs fees or any other import costs imposed by the countries local authorities.
For New Zealand, the shipping rate is $15 AUD for EXPRESS international parcels. We are currently running a promotion where all orders from New Zealand that are over $100 receive complimentary EXPRESS worldwide shipping The shipping times are anywhere between 3-5 business days.
For countries other than Australia and New Zealand, the Shipping rate is $55 AUD for EXPRESS international parcels (3-5 business days after dispatch), or $45 AUD for STANDARD international parcels (8-15 business days after dispatch). We are currently running a promotion where all orders Worldwide that are over $400 receive complimentary EXPRESS worldwide shipping. The international express shipping times are anywhere between 3-5 business days.
Please note, that due to our compliance with international trademark laws, all products shipped out of Australia have different branding and labelling.
Original UGG Australia Classic is not responsible for any tax duties, customs fees or any other import costs imposed by the countries local authorities.
If there is a change of mind on any international orders, we will happily issue a refund for the cost of the original item. Please note - we will not be reimbursing the original cost of shipping paid by the consumer.
Return to Sender: in some instances, the item will be returned back to us if the order remains at a posting facility for too long. Once this item is returned to us - the consumer will be liable for the postage cost incurred.